Enterprises that are hastily grabbing off the shelf tools or surface level proofs-of-concept are failing at a high rate. To capture the true value of AI, it must be approached thoughtfully and be a transformative step where AI is integrated with your true business processes. Otherwise, results can’t be trusted or replicated, adoption never takes hold and impact isn’t sustained. The full impact of AI is realized through agents, applications and tools with specific skills, calibration and training embedded to give a competitive edge.